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Soft skills are a critical part of working on a help desk: Listening to your customer, understanding the problem, and communicating in a constructive way. Honing softer skills makes you a better tech employee and positions you for greater success.

You're ready to start your training, but how do you choose amongst our different campuses? The biggest difference in time. How fast do you want to graduate?

HR recruiters with tech company, Switchfast Technologies, say job candidates with CompTIA A+ certification stand out. Such certification takes hard work and shows a candidate has a strong technical foundation.

CompTIA Tech Career Academy is opening its Chicago campus, starting off with online classes on June 22.

Working in IT means you're helping people. Customer service skills are essential. Hear from CompTIA Tech grads and staff on how career switchers can move into IT and help their companies, clients and community.

After a reality check in graphic design, Alex Alvarado finds freedom and more career opportunities working in technology.

A help desk employee becomes knowledgeable about all IT functions — strengthening hard technical skills, providing insight into potential specialization, and positioning you for career advancement in both responsibility and salary.

Employers like SecureConnect, U-Haul and HealthPartners are finding bright new hires to work their IT help desks through CompTIA Tech Career Academy. More certified and trained graduates are available every month. Learn how to connect to a recent CompTIA Tech graduate or alumnus.

All Jennifer Burks wanted was an app — instead she got a whole new tech career.

Starting work in the IT industry on the help desk develops your hard technical skills and soft professional skills — and positions you for future career advancement in both responsibility and salary.