Five Tips for your first year on the IT Help Desk
June 22, 2020

5 Tips for Your First Year on the Help Desk

Gather advice from people who launched tech careers with CompTIA Tech Career Academy training and CompTIA A+ certification, so that you maximize your success at your new tech job.
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Position Yourself for Advancement in IT
June 15, 2020

Help Desk Positions You for Tech Career Advancement

Discover your tech niche: Most help desk technologists find their job experience on the help desk aids them in identifying where they want to go next in their tech careers.
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Erin Waterman
June 8, 2020

Career Switch from Retail and Caring for Kids to Tech

Empathy skills and interests in tech lead to an IT career. Read how Erin Waterman’s interest in tech and her desire to help led to a career in IT.
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Develop soft skills with CompTIA Tech
May 11, 2020

Improve Soft Skills with a Help Desk Career

Soft skills are a critical part of working on a help desk: Listening to your customer, understanding the problem, and communicating in a constructive way. Honing softer skills makes you a better tech employee and positions you for greater success.
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Alexandrea Alvarado
April 20, 2020

Career Switch from Graphic Designer to IT Professional

After a reality check in graphic design, Alex Alvarado finds freedom and more career opportunities working in technology.
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Help Desk 101 Part II
April 13, 2020

Improve Technical Skills and Increase Your Value with a Help Desk Career

A help desk employee becomes knowledgeable about all IT functions — strengthening hard technical skills, providing insight into potential specialization, and positioning you for career advancement in both responsibility and salary.
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Jennifer Burks
March 30, 2020

Career Switch from Beautician to IT Professional

All Jennifer Burks wanted was an app — instead she got a whole new tech career.
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Help Desk 101 Launch Your IT Career
March 23, 2020

How to Get Into IT with a Help Desk Career

Starting work in the IT industry on the help desk develops your hard technical skills and soft professional skills — and positions you for future career advancement in both responsibility and salary.
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