IT-Ready Technical Support Training
Training Focused on Your Success
We teach motivated individuals like you the technical and professional development skills needed to successfully secure work in tech. You’ll learn how to prepare for the CompTIA A+ certification exam, a leading certification for help desk and desktop support computer technicians, according to research firms like Burning Glass. We’ll also help you prepare for job interviews and give you opportunities to connect with our employer partners.
What does each student in IT-Ready Technical Support gain?
- 240 hours of training
- Books and learning materials
- CompTIA A+ certification exam vouchers
- Career services
- Alumni networking
Your First Tech Job
Our IT-Ready Technical Support graduates move into help desk tech roles, building and maintaining a business’ IT environment and assisting its internal and external customers.
The U.S. Bureau of Labor and Statistics posted that the median annual wage for a computer support specialist was $53,457 in 2018. And more of those specialists are needed every day, with those jobs forecast to grow by 10% by 2028.
Our Alumni Say It Best
What Will You Learn
IT-Ready Technical Support students learn skills such as building a computer from parts, installing software, troubleshooting problems and setting up and managing networks. You’ll also learn softer professional skills such as communication, customer service and job interviewing.
- Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization.
- Networking: Applying core concepts and protocols and subnet mask to set up and support wired and wireless networks.
- Operating Systems: Working with mobile, server and traditional operating systems ranging from Android and iOS to Windows and Linux.
- IT Operations: Using the basics of virtualization, cloud computing, desktop imaging and deployment to support today’s IT infrastructures.
- Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
- Technical Support: Applying principles of customer service to help resolve IT issues.
CompTIA Certification Improves Job Success
In a June 2019 study by International Data Corporation (IDC), IT professionals that had CompTIA certifications got promoted faster and more often, had a higher job performance and wielded greater influence at work compared to non-certified IT professionals.
IT-Ready Technical Support will prepare you for your first CompTIA certification – CompTIA A+ – to help launch your tech career and enable your success within tech.
With limited classroom space – and overwhelming demand – CompTIA Tech must be deliberate in its selection process, choosing motivated and interested candidates who are committed to success. Applicants need to be at least 18 years old; a high school graduate (or GED holder); a U.S. citizen (or authorized to work in the U.S.); able to demonstrate learning and problem-solving skills via an aptitude test; able to use a computer to navigate in the Windows environment; able to speak, read, write and understand the English language; and highly driven and committed to training.
Within our local campus classes, the program is eight weeks, and class is held five days a week, Monday through Friday, beginning promptly at 9 a.m. and ending at 4 p.m. In our Online Campus classes, the program is sixteen weeks, and class is held five days a week, Monday through Friday, from either 9 a.m. to 1 p.m. CT or 5:30 pm to 9:30 pm CT. Students in all programs are required to be on time every day; the program allows only one absence and three tardies.
For our classes in physical classrooms, a pencil and paper to take notes are all you need for class. Textbooks and in-class computers are provided for students. Note, it is helpful to have access to a computer and the Internet during your own time to access recommended educational activities online to help reinforce what you learn in the classroom.
For our online students, you'll need standard computer equipment (not a tablet or phone) with the minimum software recommendations for class and online certification testing:
- 64-bit Windows operating system (Windows 10 professional or above)
- Intel i5 processor (or equivalent)
- CPU with VT, VT-x or similar virtualization support
- 8 GB RAM
- 250 GB HDD or SDD
- Microsoft Office 2016 or Office 365
- Reliable Internet access (for instance, your Internet should allow you to easily watch a YouTube video)
For online testing, you'll also need:
- Display resolution: 1024 x 768 in 16-bit color
- Current web browser (Microsoft Edge, Safari, Chrome, Firefox or Internet Explorer 11)
- Webcam: minimum resolution of 640 x 480 @ 10 fps (internal or external)
- Must have functional audio/speakers and microphone
- High-speed internet access recommended (for optimal performance, a reliable and stable connection of 3 Mbps down and 2 Mbps up is required); wired versus wireless is recommended; tethering to a mobile hotspot is explicitly prohibited for exams