Getting a Fresh Start

Working as an administrative assistant in Minneapolis, Susie Douang felt like she had hit a professional ceiling. But then she discovered our training and launched a new career in IT with unlimited potential.

“The CompTIA Tech staff believed in me. Employers before had told me ‘no’, but here everyone says ‘yes’, you can do this,” said Susie.

See Susie's Story

Susie Douang

Navy Vet Launches Civilian Tech Career

When Brittian McIntosh exited the Navy with an honorable discharge, management experience, communications expertise, top-secret clearance and stellar performance reviews, he expected his transition to a civilian job would be smooth. It wasn’t, until he entered our IT-Ready Technical Support program.  

“The most important thing IT-Ready Technical Support did for me was help me believe in me again. The folks there chose me from a pool of applicants and had nothing but kind and encouraging words to say to me. It helped me build me back up again,” said Brittian.

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Launching his Second Career

Keith Bryant’s passion for hands-on electronics work has burned his entire life. Training through IT-Ready Technical Support equipped him with knowledge and skills to turn that passion into a paycheck.

“The curriculum was exactly what I needed — there had been changes and I needed that information, and I needed to get back into the habit of studying,” said Keith. 

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Keith B
Rashmi B

Gaining Confidence to Call Herself an IT Pro

With our IT-Ready Technical Support program, Rashmi Bhattarai found her place in the IT infrastructure market and now helps healthcare providers to do their jobs easily and efficiently.

“Eight weeks to learn CompTIA A+ material and two exams you have to pass? I didn’t think it was possible! But the staff created such a positive environment for the students to come in and learn and succeed that we wanted to help each other, no matter what level we were in,” said Rashmi.

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An Aptitude for Tech Waiting to Be Proven

Teela Moua knew he had an aptitude for technology. The problem was, he had nothing to prove it. Just his word. Teela said having the chance to take the CompTIA A+ certification exam during IT-Ready Technical Support was especially appealing.   

“It doesn't matter how tech-savvy you are, how passionate you are, or how fast you can learn. If you don’t have any job experience or a connection in that field, nobody is going to hire you. So, obtaining certification that said, ‘I know what I am talking about’ was very important,” said Teela.

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Teela Moua
Jason Hernandez

Musician Applies his Talents to IT 

Music has always been a passion for Jason Hernandez – but it can be a hard way to make a living. IT-Ready Technical Support gave him skills to launch a successful career in technology. 

“I had considerable personal experience working with computers, but not enough to convince an employer to give me an entry-level position. I thought the program would be a good fit because I needed to make a big change in my life and the leaders at IT-Ready were sincere and capable. I felt comfortable that they had my best interests in mind and had the skills and knowledge to get me started in IT,” said Jason.

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Career Launches with Apprenticeship

When Nicole R. Sain was laid off from a job that didn’t excite her, she saw it as a sign that working in the information technology field was where she should be. Now, having graduated from our IT-Ready Technical Support program, Nicole says, “the employment opportunities are endless.”  

“Most programs that I saw touting CompTIA A+ certification only offered three to five days of full-time instruction — you then were left on your own to self-study and hopefully pass the exam. For me, that would have been overwhelming. I wanted as much classroom time as possible to help me understand the language and properly soak in the learning material with instructor-led support. The IT-Ready Technical Support program gave me the foundational knowledge I needed to successfully test for CompTIA A+ certification,” said Nicole. 

See Nicole's Story

Nicole Sain
Isiah Rafos

Lighting a Fire Under a New Career 

After Isiah Rafos’ dream of becoming an Air Force firefighter was extinguished, IT-Ready Technical Support offered him a viable new career path. 

“It was the first day of the program when I realized, ‘This is the real deal.’ I thought, ‘This is an actual, serious class,’ and I went on to learn everything there is to know about computers. (Now at my job), it’s a professional atmosphere here, just like it was in class. From being properly dressed to the manner in which you carry yourself and speak for yourself — all of that helped prepare me for the work I’m doing now.”

See Isiah's Story


Bartender Trades in Taps for Tech Career

Matthew Kerr liked bartending well enough, but he wanted a career that offered benefits as well as a bright future. IT-Ready Technical Support equipped him with the knowledge he needed to break into tech. 

“IT-Ready Technical Support taught me the fundamentals of working in technology. Whether it was troubleshooting problems, training large groups of people, or dealing with computer issues I’ve never seen before, IT-Ready prepared me for all of it,” said Matthew.

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Matthew Kerr
Harold & Sherlana

When Life Is Good  

Two years after our first married couple graduated from IT-Ready Technical Support and launching their tech careers, Sherlana and Harold Monestime say life is good. Better than good, actually. Life is great.

“We’re a lot more comfortable. We aren’t worrying about whether we’re going to eat, or whether we’ll have a roof over our heads. And I’m not constantly worried about job security — how many hours am I working this week, what is going to happen next. Work-life balance is a lot easier,” said Sherlana.

See Monestimes' Story


Turning Passion into Steady Paycheck

Brad Foster had enjoyed playing with technology for as long as he can remember. With our IT-Ready Technical Support program, he gained the knowledge and skills he needed to turn his avocation into a new career.

“I had started studying for the CompTIA A+ exam on my own, but with all the hours I worked, it was hard to stay motivated. I realized if I did not trust myself and change to pursue a job I could love, I never would. I made the leap. CompTIA is probably the most recognizable name in the IT industry, so I knew I would receive top-class training,” said Brad.

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Brad Foster
Albert Lee

Finding Professional Advancement 

Frustrated by a lack of professional advancement in his previous career, Albert Lee found that information technology offers ample room for growth.

“IT-Ready Technical Support allowed me to learn the fundamentals of being an IT professional, and it paved a foundation for me to succeed in whatever position I have,” Albert said.

See Albert's Story


Technology Career Field Is Ever-Expanding

Seven years after graduating from IT-Ready Technical Support, Andrea Ring has developed an expertise in online security.  She calls the career opportunities for technologists willing to learn and grow “ever-expanding”.

“IT-Ready Technical Support wasn’t anything like high school or college – it was better. My classmates were so helpful with each other. We studied together and made sure everyone understood what was going on. What I ended up learning blew me away. Technology isn’t going anywhere. The career field is ever-expanding and there are so many different facets to each position. I don’t know many people that can’t find a path that fits their personality,” said Andrea.

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Andrea Ring

Making Dreams a Reality  

Growing up in Liberia, Nyankoi Solo Ngungkpan dreamed of someday living in America and working with technology. The IT-Ready Technical Support program helped make his dream come true.

“The hands-on and troubleshooting training was immense. But it’s the soft skills training that makes the IT-Ready program second to none. The skills I learned during the eight weeks of IT-Ready would have cost me a lot of money if I had gone elsewhere,” said Solo. 

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